Account and data deletion
You can ask us to delete your EatzyGo account and the personal data linked to it at any time. Customers can do this in the app or by email. Delivery partners and store partners do it by email, because EatzyGo creates those accounts during onboarding. This page explains how to ask, what happens straight away, what we delete, what we must keep and why, and how long it takes.
You do not need the app installed, and you do not need to sign in anywhere, to request deletion. An email is enough (see option 2). Requesting deletion is free.
Option 1: delete your account in the customer app
- Open the EatzyGo app and sign in.
- Go to Profile, then Account, then Delete my Account.
- Read the confirmation notice and confirm.
What happens immediately: your account is deactivated and you are signed out on that device. The account can no longer be signed into. Your data is not erased at that moment. We then delete or anonymise it within 30 days, as described below, and email you when that is done.
If you have an order in progress or an unpaid cash on delivery amount, please wait until it is delivered or settled before deleting your account, so the order can be completed and any refund paid.
Option 2: request deletion by email
Use this route if you are a delivery partner or store partner, if you have uninstalled the app, if you cannot sign in, or if you simply prefer email. Send a request to:
Email: contact@eatzygo.in
Subject: Account deletion request
Include: the email address and phone number registered to your account, and which app you use (EatzyGo, EatzyGo Rider or EatzyGo Store).
We reply to confirm we have received your request. To stop someone else deleting your account, we first check that the request really comes from you, usually by replying to the email address registered to the account. We ask only for what is needed to identify the account; we never ask for your password or payment details. If we cannot verify the request we tell you why and how to try again, and we delete nothing in the meantime. Once verified, we deactivate the account and complete deletion within 30 days of your request, then email you a confirmation.
Delivery partners and store partners: before we close a partner account we settle any pending payout and confirm the position under your partner agreement. That happens within the same 30 days.
What we delete
Within 30 days of your request we delete, or anonymise so it can no longer be linked to you:
- Your login and account record, so the account cannot be signed into again.
- Your profile: name, email address and phone number.
- Customers: all saved delivery addresses, labels and delivery instructions; favourite restaurants; notification preferences.
- Delivery partners: your driving licence and vehicle details, the licence and number-plate photos you uploaded, your work schedule, your bank account details, and your most recent reported position.
- Store partners: the contact person's details, your bank account details, and your store listing and menu once the partnership has closed.
- Your device push notification tokens.
- Payment references held on your profile. (EatzyGo never stores card, UPI or bank login details; see the privacy policy.)
- Your ratings, reviews, chat messages and support conversations, or their link to you.
- Any crash-report identifiers tied to your installation.
- Your order history is anonymised: past orders are unlinked from your identity so they can no longer be associated with you or used to contact you.
Deletion covers the copies held by the providers who process data for us (our authentication, database, file storage, push notification and crash-reporting providers). Copies may remain in encrypted backups for a limited time and are removed when those backups are rotated.
What we keep, and why
Some records are exempt from deletion because Indian law requires us to keep them:
- Order invoices and payment and payout records: kept for the period Indian tax and accounting law requires, which can be up to 8 years, then deleted. After deletion of your account these records are no longer linked to your profile.
- Records of an open dispute, refund, chargeback or legal claim: kept until the matter is closed.
Retained records are access-restricted, used only for the purpose that requires them, and never used for marketing.
Timeline
| Step | When |
|---|---|
| In-app request: account deactivated and you are signed out | Immediately |
| Email request: we confirm receipt and verify it is you | After your email arrives, within the 30 days below |
| Partners: pending payout settled | Within the 30 days below |
| Account and personal data deleted or anonymised | Within 30 days of your request |
| Confirmation email sent to you | When deletion is complete |
| Copies in encrypted backups removed | When backups are rotated |
| Invoices and payment records required by law | Kept for the statutory period (up to 8 years), then deleted |
Deleting some data without closing your account
Customers can delete individual saved addresses and edit profile details in the app at any time. Anyone can email contact@eatzygo.in to ask us to delete specific data, for example your saved addresses or your uploaded documents, without deleting the whole account.
Things to know
- Deletion is permanent. Anything tied to the account, such as your order history and any unused offers or credit, cannot be restored.
- If you sign up again later with the same email address, a new account is created. Your old history is not restored.
- Accounts are separate per app. If you hold both a customer account and a partner account, tell us which one to delete, or ask us to delete both.
- Deleting a partner account does not by itself end your partner agreement. We confirm the position when we process your request.
- Uninstalling the app does not delete your account. Use one of the two options above.
- If you have a question or complaint about deletion, contact our grievance officer, Umair Shaikh, at contact@eatzygo.in.